Table of Contents License Agreement Program Credits Software Manual Managing Online Orders Within the Orders & Payment menu there is a function called Manage Online Orders. This function allows you to view order information and make updates to orders as needed. This function's search criteria allows you to narrow down the orders and locate tracking numbers based on name, amount, etc. Each order has several attributes: Identification Information Identification Information includes items such as the order tracking number, date, time, user number and epoch seconds when the order was placed. The epoch seconds information is used to delete old orders and represents the number of seconds since the epoch (Jan. 1, 1970). You can change the prefix and/or order number type under the Global Settings | Manage Store Settings function. Order Status The order status attribute allows you to update the status of an order for internal tracking and order tracking within the online store. This only applies if you have order tracking enabled for your customers. Billing Information The billing information attributes allow you to view and change the information for your customer. Custom Information You are permitted to use any or all of 10 custom fields on the order form and any information collected using those fields is presented here. Payment Card Information If you are using offline processing, the credit card information your users input on your secure server is encrypted and stored online. You have the ability to decrypt this information using a decrypt key that is sent to the primary order email address. The decrypt key is encrypted using the same two keys that are used to encrypt passwords on the site. Therefore, it is not sent in plain text over the Internet in an email message. The key is decrypted before it is used to decrypt the card number. The card number is encrypted with the decrypt key and another secret key that is known only to the scripting. If you lose or never receive the email containing the decrypt key, it will be impossible to retrieve the decrypted card number. Please use a secure (https) connection when decrypting card numbers. Item Information Each item ordered has its own status (applicable for shipped, non-download products) and shipping information. You can edit the shipping information and shipping status by clicking a link next to the item information. Each item that is purchased has its own tax, discount and shipping information. If you are displaying order tracking information to your customers, by editing the item information you can input a ship date, shipper tracking number and shipper for each item. If you complete all three bits of information for a particular item, the customer is able to track the order in realtime from your site. Order Total Information The order total information displays the total of all taxes, shipping and discounts for each product as well as the order total. Referring URL and User IP Address It is useful to know where your orders originate, so referring URL information is available. If a referring URL can be determined for your visitor it will be presented here. The tracking of IP addresses helps deter criminals from using your store to place charges on stolen cards. We have found a decrease in fraud of nearly 80% by tracking the IP address. Comments The Comments section is available on both the order and item levels. For items it is generally used to provide shipper tracking numbers or stock status and for orders to present special messages to users who view their order tracking information online. Update Information & Affiliate Fields There are several other fields displayed that allow you to view affiliate information and the update status of various items. Update status fields are listed below: Exported To Accounting Software Affiliate Commissions Updated Inventory Updated Statistics Updated Statistics Updated The Exported To Accounting Software field is left set to No until you export information for that order to accounting software using the Accounting Software Export function. The other items are updated based on the payment method used by the user to checkout. You have the ability to regenerate order emails and update status for the items above. This allows you to post-process affiliate commissions, update discount codes and statistics, and update inventory for orders that were made with methods like check payment or purchase order. This function is presented on the Manage Orders screen as well. Updates to this function are independent of data updates made to the order.

© 2003 Kryptronic, Inc. All rights reserved. This program is distributed under license. The license agreement includes terms and conditions as well as copyright information. ClickCartPro and Kryptronic are registered trademarks of Kryptronic, Inc. Click here for more information on ClickCartPro.